The website www.kokako.eu works according to the Consumer Protection Act (ZVPot) recommended by the Chamber of Commerce and Industry of Slovenia in international codices of practice dealing with Internet business. The buyer has accepted the general terms and conditions of business which are available on www.kokako.eu and has agreed with them when he or she has completed the order.
Information about the provider or the seller
Online sales at: www.kokako.eu, provides the company: ŠTIH, Marko Šerbinek s.p. K jami 7, 2000 Maribor (The company is not liable for payment of VAT)
Content of the website kokako.eu
The buyer is responsible for the information that they provided when submitting the order. The seller is not responsible for any delivery errors due to the wrong address. After the submission of the order, the customer receives an automatic confirmation of the submission the order. Order receipt of the ordered and paid items with the goods ordered will be delivered to the customer. The buyer confirms that they are an adult.
All prices are listed in euros (EUR) and include VAT (22%), unless otherwise stated. The prices listed next to the product do not contain any costs of shipping. The seller reserves the right to change prices without any previous notice. The valid price is published on the day of delivery and at the end of the order.
Options Payment should be made as follows: • Payment through the Stripe payment system – the customer receives an e-mail confirming the order. After payment, the goods will be delivered within the agreed time period or the goods will be waiting for personal pickup at the seller’s address.
Delivery is provided by Pošta Slovenije d.o.o. The buyer undertakes to take over the goods on the day of the scheduled delivery. If he or she is not available at the time of the delivery, a notice with the time and place of acceptance of the shipment will be given to the recipient. The carrier, Pošta Slovenije d.o.o., shall be liable for any loss or damage to the consignment. The buyer shall notify us of the damage or loss of the goods. Postage charges are indicated during the purchase process when the country to which the shipment will be sent is selected. The buyer undertakes to choose the country where the shipment is sent, because the price of the postage depends on it.
The buyer is entitled to return the goods within fifteen days after the delivery of the shipment. Complaints should be sent to this e-mail: email@example.com. The customer must return the received goods in the original packaging, undamaged and in the same condition within 5 days after sending the complaint e-mail. In the event that the goods delivered are in fact a defect, the buyer is entitled to rights and obligations according to the Consumer Protection Act (OJ RS, No. 20/98 with amendments). If the conditions are met, the refund should be made as soon as possible, within 30 days of receiving notice about the withdrawal from the purchase. Refund will be wired to the transaction (personal) account, which the buyer states in the Return Notice. The goods are returned to the address K jami 7, 2000 Maribor, Slovenia. The costs of sending the goods are the burden of the buyer. The seller will cover the costs of the returned goods only in case of a refund for the delivery of the wrong goods ie. if he did not get the products he ordered.
Appropriate technological and organizational means are used to protect the transfer of personal data and payment.
Security of personal data
The seller is committed to the protection of all personal data. These elements are used exclusively for account management and are not disclosed to third parties.
Complaints and disputes
The seller is obliged to establish an effective complaints handling system. The seller aims to fulfill it’s claim as soon as possible. It also aims to resolve conflicts by mutual agreement. If claims can not be settled amicably, the court in Ljubljana is competent.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners (DPD post service), including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
kokako.eu follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, kokako.eu uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Advertising Partners Privacy Policies
Note that kokako.eu has no access to or control over these cookies that are used by third-party advertisers.
Most important cookies we use are cookies for Facebook Pixels and Google analytics.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Kokako.eu does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.